KPMG | 1 CPE | Breaking out from ordinary to extraordinary in CX: A discussion in Financial Services

KPMG | 1 CPE | Breaking out from ordinary to extraordinary in CX: A discussion in Financial Services

Please join us on Thursday, March 2, 2023 at 3:00 PM EST for a discussion on how Financial Services brands are breaking out from ordinary to extraordinary to deliver customer experiences.

During this 60-minute webcast, you will learn about:

  • Experience-centricity by design, one of the eight critical capabilities of a Connected Enterprise
  • Insights and findings from the KPMG 2022 U.S. Customer Experience Excellence Report
  • Companies breaking out of the norm in CX and showing resilience despite market disruption and changing customer needs
  • Trends in CX and the impact on Financial Services firms
  • How organizations are addressing industry challenges and successfully meeting and exceeding customer expectations

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